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Lack of bank statements from Santander since February

Posted: Mon Aug 24, 2020 12:00pm
3 replies28 views2 members subscribed
LesleyG

Posts: 2

Location: Empuriabrava

Joined: 24 Aug 2020

Good Morning from the UK

We have a house in Empuriabrava and normally receive regular bank statements from Santander, the Sant Mori branch.  Does anyone know if the branch has closed?  We normally spend June and September at our house but because of the virus have been unable to and would like to keep and eye on our finances!  Any information would be gratefully received.  LesleyG

Amanda

Posted: Tue Sep 1, 2020 2:30pm

Posts: 5

3 helpful points

Location: Empuriabrava

Joined: 12 Mar 2020

Posted: Tue Sep 1, 2020 2:30pm

We use Banco Sabadell and the electronic banking works very well. Can’t you call the Santander contact number and ask to be sent a statement - they should have English speakers on the phone

LesleyG

Posted: Wed Sep 2, 2020 5:16pm

LesleyG

Original Poster

Posts: 2

Location: Empuriabrava

Joined: 24 Aug 2020

Posted: Wed Sep 2, 2020 5:16pm

Amanda wrote on Tue Sep 1, 2020 2:30pm:

We use Banco Sabadell and the electronic banking works very well. Can’t you call the Santander contact number and ask to be sent a statement - they should have English speakers on the phone

Thank you Amanda for your reply. I did try to phone the Empuriabrava branches but got no reply. I’ll do as you suggest and look for a Customer Services number and hope to find an English speaker.  LesleyG

Amanda

Posted: Wed Sep 2, 2020 6:39pm

Posts: 5

3 helpful points

Location: Empuriabrava

Joined: 12 Mar 2020

Posted: Wed Sep 2, 2020 6:39pm

LesleyG wrote on Mon Aug 24, 2020 12:00pm:

Good Morning from the UK

We have a house in Empuriabrava and normally receive regular bank statements from Santander, the Sant Mori branch.  Does anyone know if the branch has closed?  We normally spend June and September at our house but because of the virus have been unable to and would like to keep and eye o...

...n our finances!  Any information would be gratefully received.  LesleyG

LesleyG: you might be able to call the Santander helpline rather than your local branch. I looked up the non-Spanish Mundo account and there is a telephone number quoted, see below. I’d have thought they’d answer the phone and if they can’t help then they should be able to put you in touch with someone. Worth a try?

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